REFUND & CANCELLATION.

Scope of This Policy

This refund and cancellation policy applies exclusively to digital services offered through services.trackmytech.in, including but not limited to: SEO services, cloud infrastructure setup, custom web development, SaaS platform development, AI/ML integration, business automation, enterprise solutions, data engineering, and API development services.

This policy does not apply to our product offerings (such as Track My Academy) — those have separate refund policies available on their respective websites.

Service Packages & Payment Terms

Our digital services are typically provided under one of the following arrangements:

• Fixed-price packages: Pre-defined scope with a fixed fee, paid upfront or in milestones as agreed in your service agreement.
• Custom project quotes: Tailored scope and pricing based on your requirements, with payment terms defined in a signed proposal or statement of work.
• Retainer arrangements: Ongoing monthly or quarterly services billed at regular intervals.

All payment terms, milestones, and deliverables are documented in your service agreement, proposal, or statement of work signed before project commencement.

Cancellation Policy

Before Work Begins: If you cancel a service engagement before we have started any work — meaning before the project kickoff meeting or before any development, configuration, or consulting work has been performed — you are entitled to a full refund of any advance payment made, minus any payment processing fees charged by the payment gateway (typically 2-3%).

After Work Has Begun: Once work has commenced, cancellations are subject to the following:

• Fixed-price projects: If you wish to cancel mid-project, you will be billed for the work completed up to the point of cancellation, calculated on a pro-rata basis against the total project value. Any advance payment already made will be adjusted accordingly. If the value of completed work exceeds your advance payment, you will be invoiced for the balance. If it is less, the unused portion will be refunded within 14 business days.
• Milestone-based projects: Work is billed per completed milestone. Once a milestone is approved and paid, that payment is non-refundable. You may cancel future milestones before they begin, and no further charges will apply.
• Retainer arrangements: You may cancel a retainer arrangement with 30 days' written notice. The notice period begins from the date we receive your cancellation request in writing (via email). You remain responsible for payment during the notice period. No refund will be issued for the current billing period or any past periods.

To cancel a service, please email your cancellation request to hello@trackmytech.in with your project name, invoice number (if applicable), and reason for cancellation. We will acknowledge your request within 2 business days and provide a final invoice or refund calculation within 7 business days.

Refund Policy

Eligibility for Refunds: Refunds are granted only in the following circumstances:

• Cancellation before work has started (as described above).
• We are unable to deliver the agreed services due to technical limitations, resource constraints, or other issues on our end, and no mutually acceptable alternative can be arranged.
• You can demonstrate that the delivered service materially fails to meet the specifications documented in your signed service agreement, and we are unable to remedy the issue within a reasonable timeframe (typically 14 days from the date you notify us in writing of the issue).

Non-Refundable Items: The following are not eligible for refunds under any circumstances:

• Services that have been completed and approved by you (approval may be explicit or implied by your acceptance of deliverables, sign-off on milestones, or payment of invoices for completed work).
• Third-party costs incurred on your behalf, such as domain registration, hosting fees, cloud infrastructure costs (AWS, Azure, GCP), software licenses, API subscriptions, advertising spend, or other direct pass-through expenses. These are billed at cost and are non-refundable even if the project is cancelled.
• Consultation fees, discovery sessions, audits, or research that has already been conducted.
• Custom design, development, or content work that has been delivered to you in any form (even if not yet deployed or published).

Refund Process & Timeline: If you are eligible for a refund, we will process it within 14 business days of approving your refund request. Refunds will be issued to the original payment method used (bank transfer, UPI, card, etc.). If the original payment method is no longer available, we will work with you to arrange an alternative refund method. Please allow 5-10 business days after processing for the refund to appear in your account, depending on your bank or payment provider.

Service Modifications & Scope Changes

If you wish to modify the scope of work after a project has begun, we will provide a revised quote reflecting the updated scope and pricing. Scope increases may require additional payment; scope reductions do not automatically result in a refund but may be credited toward future work or additional services, at our discretion and as documented in a signed change order.

Disputes & Resolution

If you believe you are entitled to a refund and we have declined your request, or if there is any disagreement regarding billing, deliverables, or cancellation terms, please contact us at hello@trackmytech.in to initiate a formal dispute resolution process. We are committed to resolving any disputes amicably and in good faith. If a resolution cannot be reached, the matter will be subject to the dispute resolution and governing law clauses in your service agreement or, in the absence of such an agreement, the laws of Tamil Nadu, India.

Changes to This Policy

We may update this refund and cancellation policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any changes will be posted on this page along with an updated "Last updated" date. Your continued engagement with our services after such changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this refund and cancellation policy, wish to request a cancellation or refund, or need clarification on any of the terms, please contact us:

• Email: hello@trackmytech.in
• Phone: +91 89255 15617
• Registered Office: P.No.16, 7th Street, Agatheeswarar Nagar, Polichalur, Tambaram, Kanchipuram, Tamil Nadu 600074
• CIN: U62011TN2026PTC194013

Last updated: July 26, 2026